Fieldwork
Half a day inside the operation, three tests run in front of the owner, and a written map of every bottleneck ordered by what it costs per month. The fee is credited in full against a contract signed within ninety days.
FieldworkWhere the operation loses money, in order.
A message sent to the company's own WhatsApp at 09:14, in front of the owner. First reply at 10:01.
Asked for last month's net result. The answer arrived two days later, after passing through three people.
- Enteredby an ad, campaign 31
- Answeredby phone, no record
- Registerednowhere
- Followed upno one went back